Client Contact Center

Lost or Stolen Card

  • 1 (800) 383.8000

Shazam Debit Cards

  • Accepted Worldwide
  • Funds deducted automatically
  • Access accounts via ATM

Visa® Credit Cards

  • Reward points for travel
  • Local Client Service
  • Online Access - Apply Now

Visa Gift Cards

  • Works like a credit card
  • Can be loaded at any branch
  • Low, one-time fee

Visa Travelmoney Cards

  • Works like a credit card
  • Reload the card every 30 days
  • Includes fraud protection

Telebank

  • (712) 487.3299
  • (712) 329.8937
  • 1 (800) 959.2602

Routing Number

104920442

eServices

  • Online Bill Pay
  • eStatements
  • Mobile Money
  • Mobile Deposit Capture
  • Popmoney

Lost or Stolen Card

  • (712) 487.3000 (Business Hours)
  • 1 (800) 383.8000 (After Hours)

Careers

At TS Bank, our number one concern is providing the best banking experience for our clients. If you think you've got what it takes to help us be the best, then we're looking for you! If you would like to see our current job openings see below.

Why you should work for us!

Do you want to work in a tight-knit, fast-paced, entrepreneurial like culture where a true work-life balance environment is exemplified and has been named one of the top workplaces in Iowa since 2011?

Do you want to work for a company who has genuine community involvement, gets their "hands dirty" and truly makes a difference in their neighborhoods, towns, and surrounding communities by reinvesting 10% of its pre-tax profits back to the community, including a financial literacy program and is proud to say 93% of its employee base volunteer in their communities?

Do you want to be part of an organization who offers a competitive benefits package, plus perks like tuition reimbursement, gym membership reimbursement, a wellness program, one hour weekly of paid volunteer opportunities, and a 401K contribution and match?

If you answered yes to any three of these questions, sounds like TS Bank may be the right fit for you!

What Our Employees Have to Say

"For those of us that live in a small community and work for a community bank, we know what that means - we all care for each other and treat each other like extended family. We share common values that we want to preserve for our children and our neighbors' children." - Mark Sorfonden, Chief Credit Officer

"The best word I like to use to summarize how it's different is 'genuine.' For me that's powerful!" - Chris Graham, Controller

"It's our true desire to see communities, including employees, citizens, and clients benefit from our community reinvestment efforts, professional development opportunities, small business lending practices, and financial literacy initiatives." - Kelsey Stupfell, Client eXperience Officer

"The community impact that we strive to achieve in every community we serve is such a focus and source of drive and passion for me." - Pete Boothby, Chief Talent Management Officer

"We've employed team members who have great attitudes and are willing to learn, to lead, to launch, change and move forward." - Judy Guttau, Director of Community Reinvestment

"A huge driver of performance comes from the Bank's management structure and leadership style. In having the right people in the right positions, the Bank entrusts everyone to be CEO's of their own position." - Kevin Forristall, Chief Risk Officer - CRO

"I believe our success is derived from our tendency to not be satisfied with the status quo." - Christy Baker, COO

Find us on Social Media!

Follow TS Bank on LinkedIn for important updates and career opportunities.

For a behind the scenes look at what it's like to work here - follow TS Bank on Instagram.


Current Openings

Please click a title below to view full job description

Application Instructions:

Please download the application. In order to use the application you must have Adobe Reader 7.0 or newer.

  • Fill out the application completing all relevant fields. Fields may be filled in electronically within the .pdf or hand written.
  • Type full name or sign the application in all relevant spots and agree to all the terms and conditions.
  • Save the application as needed. If document is not saved properly, all changes will be lost.
  • A current resume must accompany any application submitted. Please attach with email or mail in with application.
  • Attach the application & resume to your email and send to amy.rooney@tsbank.com or mail to:

TS Bank

c/o Amy Rooney

PO Box A

Treynor, IA 51575


TS Bank will contact you to confirm receipt of your application.

Mac users - use Adobe Reader or Acrobat to complete the application. Please do not use Preview.


TS Bank is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, TS Bank is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

TS Bank maintains an Affirmative Action Plan for the purpose of proactively seeking employment and advancement in employment of qualified protected veterans and individuals with disabilities. As an individual interested in employment with TS Bank, or as one of TS Bank's valued employees, TS Bank welcomes the opportunity to make its employees and applicants more aware of the TS Bank's obligations and affirmative efforts. Upon request, TS Bank will make accessible to you its Affirmative Action Plan for protected veterans and individuals with a disability. If you are interested, please submit a written request to Angela Avis during the HR Office's operating hours (9 a.m. to 4 p.m.), and we can schedule a time for you to review the Affirmative Action Plan. (Alternatively, a copy of TS Bank's Affirmative Action Plan is available electronically on TS Bank's intranet site.) Remote employees not physically located at the facility may access the Affirmative Action Plan through the intranet site, or may request a copy of the Affirmative Action Plan for review and return should no internet access be available.

Agricultural Lender

Location: Treynor, IA or Council Bluffs, IA

SUMMARY

Originate, underwrite and close secured and unsecured commercial and agricultural loans in accordance with established lending objectives, policies and procedures; establish and maintain positive relationships with existing and potential clients, by performing the following duties. If employee performs duties and activities that qualify them as a Mortgage Loan Originator, they will be required to meet all requirements to comply with the SAFE Act.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Interview applicants and requests specified information for loan application; requests appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to evaluation of loan application; analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan; and corresponds with or interviews applicant or creditors to resolve questions regarding application information.
  • Compiles loan package and facilitates negotiation with applicant according to established standards, such as fees, loan repayment options, and other credit terms; refers loan to loan committee for approval; ensures loan agreements are complete and accurate according to policy; assures timely loan closing and funding activities.
  • Utilize government programs when deemed necessary to meet client's credit needs.
  • Assists clients with inquiries and information requests, and resolves complaints relating to loan products and services offered.
  • Regularly makes out of the bank business calls on existing and potential clients.
  • Responsible for growth of loan portfolio.
  • Actively participates in the bank's credit committee meetings.
  • Participate in the collection procedures and processes of the loan officers to assure the timely collection of all delinquent accounts and develop revised loan repayment terms or schedules as necessary.
  • Establish and maintain positive working relationships with loan businesses and other organizations to provide information regarding the lending programs and policies.
  • Participate in the bank's business development activities, represent the bank in industry and professional associations, community organizations, local business groups, etc., and promote the bank's favorable image.
  • Underwriting all classifications of commercial and agricultural loans, including government guaranteed and sponsored loans. The secondary aspect of the job is to underwrite all types of consumer loans. Completion of the input form designating the specific documentation required to provide security interest in the collateral, maintain compliance, and the ancillary documents needed for complex credits. The job requires closing the loans at the bank, client's office or the title company. Responsibility includes servicing and monitoring the loans for quality control, utilizing aggressive collection methods, comprehensive knowledge of title company reports and resolutions to difficult technical exceptions. Another important function is cross selling the bank products with emphasis on the technology that is available.
  • Works closely with the bank's credit analysts in underwriting loan requests into credit packages for appropriate approval.
  • Utilization of the "hands on approach" for developing banking relationships of present and potential clients. Through the interview process ascertain the right product for the borrower and depositor. Maintain knowledge of all the bank products to achieve comprehensive cross selling capabilities.
  • Strive diligently to maintain a quality portfolio with minimal delinquency. Counsel borrowers and recommend remedies to resolve delinquencies. Work through troubles and seriously delinquent loans.
  • Promote and sell cash management, depository products to new and current clients.
  • Makes qualified referrals to all areas of the bank including insurance and wealth management.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assist subordinates in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.
  • Maintain education and professional expertise through attendance at job related seminars, conferences and workshops.

SUPERVISORY RESPONSIBILITIES

  • None.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree (B. A.) from four-year college or university in the field of business, including specific courses in accounting, finance, and economics; or five to six years related banking experience and/or training; or equivalent combination of education and experience. In addition, post graduate industry-specific education (e.g., Stonier School of Banking, etc.)

LANGUAGE SKILLS

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, clients, and the general public both face-to-face and over the telephone.


MATHEMATICAL SKILLS

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

  • Must have the ability to operate the following equipment: telephone, 10-key calculator, personal computer and printer, copy machine, multi-drawer file cabinet, fax machine.
  • Must have working knowledge of spreadsheet, word processing, presentation and database software.

KEY CONTACTS — Internal and External

  • Has moderate contact with marketing personnel and top management regarding the promotion programs of lending services and the development of marketing for same.
  • Extensive contact with Senior Management.
  • Has frequent contact with business organizations, real estate brokers, accountants and attorneys regarding lending policies and practices.
  • Has frequent contact with clients regarding lending policies and problems.
  • Has moderate contact with political officials, city officials, industry, trade and community groups regarding current business activities, opportunities and problems.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid driver's license

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

COMMENTS

  • Position may require some overnight travel to attend various training or educational programs.
  • Position requires the ability to work before or after normal business hours to meet deadlines and attend various meetings.



Senior Wealth Strategist

Location: 1745 Madison Avenue

Council Bluffs, Iowa 51503



SUMMARY

Responsible for the leadership and direction of TS Bank's Wealth Management sales team and is accountable for helping them achieve both team and individual sales goals. Develops production goals and calling activity targets for the sales team, oversees implementation of this activity plan, and is responsible for the overall sales process, sales results, and staff development of team members. Acts as a senior advisor in the closing of complex sales, development and budgeting of the strategic marketing plan and will represent the sales team to the Market President, Trust Operations, Portfolio Management, and Personal Banking manager.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Sells TS Bank Wealth Management and Trust (WMG) products and services to individuals focusing on trust and investment management products.
  • Utilizes business and personal contacts, as well as internal partners and systems, to identify prospective clients. Develops a perspective on individual client situations to use as a vehicle for selling products.
  • Researches prospects' financial picture and possible needs to determine how to best provide service.
  • Develops rapport with prospects and arranges meetings to continue the sales process. Presents bank product materials to prospective client or designated Center of Influence (e.g. attorney, CPA, etc.).
  • Responds to questions, consulting bank partners, for additional product/service information when necessary. Conducts additional prospect analysis to further determine services.
  • Consults with clients and their attorneys on the benefits of estate planning products/services. Analyzes property/assets, and develops alternatives (e.g. creation of living or insurance trusts).
  • Consults with clients, their attorneys, and other financial advisors to determine the appropriate plan for clients' estate. Utilizes knowledge of inheritance gift, income, and estate taxes to sell services to clients.
  • Summarizes account assets to determine eligibility, qualifications, and tax classification.
  • Maintains current in-depth knowledge of a full range of trust-oriented services (e.g. personal trusts, living trusts, wills, investment management, security custody, financial consulting, estate, and tax planning).
  • Develops and maintains an understanding of all applicable federal, state, and local laws and regulations pertaining to fiduciary services and estate and tax planning to ensure the compliance of financial planning activities.
  • Cross-sells relationship improvement opportunities to existing clients by providing pertinent client update in-formation to partners within appropriate areas of the bank.
  • Sets personal sales goal with manager based on sales history and product knowledge.
  • Represents personal financial planning in various business councils and task forces (e.g. personal fiduciary service, investment management, financial consulting).
  • Participates in related seminars/presentations and product knowledge training for bank partners.


NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.


SUPERVISORY RESPONSIBILITIES

  • Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., trains employees, delegates work and ensures the completion of same, prepares and publishes work schedule, reviews and approves timesheets, coaches and counsels employees, prepares performance evaluations and conducts evaluation meetings, conducts staff meetings, makes salary and promotional recommendations, participates in recruitment, interview, and hiring process, administers progressive discipline, takes action regarding departmental activities and staff, approves/disapproves requests for leave time, notifies employees of mandatory training and bank meetings). Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

  • Possess a four-year college degree from an accredited university or institution with a major area of study in business administration, finance, or comparable discipline. Master's degree preferred.
  • Possess a minimum of 5-7 years of advanced financial planning, trust sales or trust relationship management.

LANGUAGE SKILLS

  • Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

  • Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory. Ability to work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.


REASONING ABILITY

  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.


OTHER SKILLS AND ABILITIES

  • Must have the ability to operate PC and printer, copy and fax machines and telephone. Must have good working knowledge of word processing and spreadsheet software programs. Advanced PC knowledge. Knowledge in Bloomberg and other financial related systems is preferred.


KEY CONTACTS--Internal and External

  • Has frequent contact with all division managers and staff to resolve issues relating to client service, security, financial reporting, etc.
  • Has frequent to moderate contact, alongside other division employees, with brokerage firms, business leaders, accounting and legal professionals to promote WMG products and services.
  • Has occasional contact with industry, trade, and community groups regarding current business activities, opportunities, and problems.


CERTIFICATES, LICENSES, REGISTRATIONS

  • Current or past appropriate FINRA and Insurance licenses preferred. Valid driver's license.


PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.


COMMENTS

  • Position may require occasional overnight travel to attend various training sessions. Position requires the ability to work before or after normal business hours to attend various meetings and meet with clients.



Wealth Strategist

Location: 1745 Madison Avenue

Council Bluffs, Iowa 51503



SUMMARY

Works with a team of wealth strategists, trust officers and portfolio managers to market TS Banking Group's trust and investment management products and services to individuals characterized by complex or sensitive financial situations and needs. Will build a pipeline of internal/external prospects that have an advanced or sophisticated need for our wealth management services. Maintains ongoing contact with clients and pro-motes relationship enhancement opportunities through relationship managers. Utilizes an understanding of federal, state, and local laws and regulations to ensure the financial planning activities are in compliance. Possesses an excellent understanding of financial and estate planning principles.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Sells TS Bank Wealth Management and Trust (WMT) products and services to individuals focusing on trust and investment management products.
  • Utilizes business and personal contacts, as well as internal partners and systems, to identify prospective clients. Develops a perspective on individual client situations to use as a vehicle for selling products.
  • Researches prospects' financial picture and possible needs to determine how to best provide service.
  • Develops rapport with prospects and arranges meetings to continue the sales process. Presents bank product materials to prospective client or designated Center of Influence (e.g. attorney, CPA, etc.).
  • Responds to questions, consulting bank partners, for additional product/service information when necessary. Conducts additional prospect analysis to further determine services.
  • Consults with clients and their attorneys on the benefits of estate planning products/services. Analyzes property/assets, and develops alternatives (e.g. creation of living or insurance trusts).
  • Consults with clients, their attorneys, and other financial advisors to determine the appropriate plan for clients' estate. Utilizes knowledge of inheritance gift, income, and estate taxes to sell services to clients.
  • Summarizes account assets to determine eligibility, qualifications, and tax classification.
  • Maintains current in-depth knowledge of a full range of trust-oriented services (e.g. personal trusts, living trusts, wills, investment management, security custody, financial consulting, estate, and tax planning).
  • Develops and maintains an understanding of all applicable federal, state, and local laws and regulations pertaining to fiduciary services and estate and tax planning to ensure the compliance of financial planning activities.
  • Cross-sells relationship improvement opportunities to existing clients by providing pertinent client update in-formation to partners within appropriate areas of the bank.
  • Sets personal sales goal with manager based on sales history and product knowledge.
  • Represents personal financial planning in various business councils and task forces (e.g. personal fiduciary ser-vice, investment management, financial consulting).
  • Participates in related seminars/presentations and product knowledge training for bank partners.


NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.


SUPERVISORY RESPONSIBILITIES

  • None


QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

  • Possess a four-year college degree from an accredited university or institution with a major area of study in business administration, finance, or comparable discipline. Master's degree preferred.
  • Possess a minimum of 2-3 years of investment/insurance related sales, advanced financial planning, trust sales or trust relationship management.


LANGUAGE SKILLS

  • Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.


MATHEMATICAL SKILLS

  • Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory. Ability to work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.


REASONING ABILITY

  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.


OTHER SKILLS AND ABILITIES

  • Must have the ability to operate PC and printer, copy and fax machines and telephone. Must have good working knowledge of word processing and spreadsheet software programs. Advanced PC knowledge. Knowledge in Bloomberg and other financial related systems is preferential.


KEY CONTACTS--Internal and External

  • Has frequent contact with all division managers and staff to resolve issues relating to client service, security, financial reporting, etc.
  • Has frequent to moderate contact, alongside other division employees, with brokerage firms, business leaders, accounting and legal professionals to promote WMG products and services.
  • Has occasional contact with industry, trade, and community groups regarding current business activities, opportunities, and problems.


CERTIFICATES, LICENSES, REGISTRATIONS

  • Current or past appropriate FINRA and Insurance licenses preferred. Valid driver's license.


PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.


COMMENTS

  • Position may require occasional overnight travel to attend various training sessions. Position requires the ability to work before or after normal business hours to attend various meetings and meet with clients.



Loan Operations Specialist

Location: Treynor, IA


SUMMARY

Perform loan follow-up (servicing) responsibilities associated with the documentation and posting necessary in servicing the bank's borrowers. Incumbents will be expected to have a good understanding of the functional area so that they may operate competently in this area by performing the following duties. If employee performs duties and activities that qualify them as a Mortgage Loan Originator, they will be required to meet all requirements to comply with the SAFE Act.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Prepare and print loan documents for HELOC, commercial, agricultural and consumer loans as presented. All documents will be generated through LaserPro.
  • Board all new loans onto Precision along with keyboarding all entries.
  • Complete any necessary maintenance on loans after boarding.
  • Process all charge-off and non-accrual requests.
  • Ensure that all loan trailing documents are properly tickled for notice and report generation.
  • Scan all closed loan documents.
  • Balance the "Recording Fee Account."
  • Prepare and generate Change in Terms/Extensions.
  • Complete lien filings for the following: UCC, Mortgages/Mortgage Releases and Titles/Releases.
  • Send consumer loan payment information to the three credit reporting bureaus on a monthly basis.
  • Process ticklers and generate notices.
  • Filing of any necessary loan documents.
  • Process loan payments.
  • Monitor adjustable rate changes.
  • Monitor rejected loan items and various reports.
  • Post credit card settlement via keyboard entry.
  • Scanning credit card settlements to shared drive.
  • Entering received insurance notices into tickler system daily.
  • Follow up on ticklers with phone calls as appropriate for lapsed insurance, initial insurance, initial titled collateral and final title policy/insurance/opinion.
  • Create procedures for our procedures manual including screenshots; write out detailed instructions for Manuals to be kept at work stations including screenshots.
  • Check scanning before it is filed away daily.
  • Prepare USDA Commitment Report monthly.
  • Mailing out closed loan notes daily.
  • Recording and mailing closed loan's collateral daily.
  • Verifies loan system input.
  • Prepare weekly and monthly statistical reports.
  • Assists loan clients with establishing automatic debits for loan payments.
  • Respond to inquiries from clients concerning loan related issues.


NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

  • Maintain educational and professional expertise through attendance at job related seminars, conferences and workshops.
  • Take the lead in development of manuals and supporting documentation to accomplish task/duties inherent in this position.
  • Complete verification of credit requests for Client Service area.


SUPERVISORY RESPONSIBILITIES

  • There are no supervisory responsibilities in this position.


QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED) plus additional bank related training; at least three years related experience and/or training; or equivalent combination of education and experience. Previous job specific experience required. Industry recognized job certification recommended

LANGUAGE SKILLS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

  • Must have the ability to operate the following equipment: telephone, 10-key calculator, typewriter, personal computer and printer, copy machine, shredder, step stool or ladder, multi-drawer file cabinet, laminator, fax machine.
  • Must have working knowledge of word processing, spreadsheet, presentation, and database software programs.


KEY CONTACTS--Internal and External

  • Has frequent contact with loan officers to verify information necessary to process credit requests, denials, and closing.
  • Has regular contact with clients, their personal representatives, accountants, real estate agents, insurance reps, title company reps, credit life/disability insurance company claims reps, attorneys, student loan reps, etc., in responding to inquiries as part of the loan processing function.
  • Has frequent contact with Bookkeeping area to assist with completion of credit verifications and computer system payment posting and problems.
  • Has regular contact with other financial institutions in responding to credit information on clients (e.g., credit status, pay-offs).
  • Has moderate contact with credit bureaus, title companies, recorders, on borrower credit related reporting issues and pay-offs.


CERTIFICATES, LICENSES, REGISTRATIONS

  • N/A

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.


COMMENTS

  • Position may require occasional overnight travel to attend various training programs. Position may also requires the ability to work before or after normal business hours.


Client Contact Specialist

Location: Treynor, IA



SUMMARY

Provide excellent client service via the phone by assisting with basic account maintenance. Must be motivated and willing to learn all banking systems to proactively offer client support in the most effective, efficient, and consistent manner.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Handle phone inquiries professionally and follows-up appropriately with each caller to exceed the individual's expectations and comply with bank policy.
  • Assist clients with account maintenance including: balance inquiries, transfers between checking and savings accounts, check orders, debit card maintenance, raising/lowering debit card limits, contact information updates, and general inquiries.
  • Introduce clients to products that may be beneficial to them and connect the client with the proper person or department to help them succeed and deepen their relationship with the bank.
  • Troubleshoot issues and answer questions on bank products and services, such as online banking, mobile money, and telebanking.
  • Escalate service issues or situations requiring specialized problem solving skills to a CCS II, CCS III, or the Client Contact Center Manager respectively, as needed.
  • Maintain documents and materials via internal communication repository.
  • Update CRM with call logs and cases related to clients.
  • Handle and log returned mail.
  • Fold and assemble statements, as needed.
  • Complete assigned online training.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

SUPERVISORY RESPONSIBILITIES

  • There are no supervisory responsibilities in this position.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED) plus up to 30 days working on the frontline.
  • Two to three years related banking experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of clients or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

  • Must have the ability to operate the following equipment: telephone, copy and fax machine, PC and printer.
  • Must have working knowledge of spreadsheet, word processing, presentation and database software.

KEY CONTACTS--Internal and External

  • Has constant contact with bank clients and all personnel.

CERTIFICATES, LICENSES, REGISTRATIONS

  • To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

COMMENTS

  • Position may require the ability to work before or after normal business hours to attend various employee meetings or training sessions.


Senior Systems Administrator

Location: Treynor, IA


SUMMARY

This position is primarily responsible for providing systems operational support, administration, installation, disaster recovery, and maintenance for key bank infrastructure. Candidate(s) for this position would be a key member(s) of an IT team responsible for Banking Application, Windows, and Linux system administration support for server technology configured in a physical and virtual environment (using VMware).


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Install and support LANs, WANs, network segments, Internet, and Intranet systems.
  • Design, install and maintain network hardware and software.
  • Analyze and isolate issues.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system's performance.
  • Determine network and system requirements.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Assign routing protocols and routing table configuration.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
  • Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
  • Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.
  • Hands-on technical experience with some or all of the following: Windows Server OS, VMWARE, SAN ( NetApps ), SQL Server, Network Performance Tuning, LAN Knowledge, Network Design and Implementation, MPLS, CISCO, LAN/WAN.

ADDITIONAL RESPONSIBILITIES

  • Respond to a variety of support inquiries. Able to operate in an environment with changing priorities and the need to respond quickly to situations.
  • Must be proficient in problem solving techniques and time management skills with strong customer service and interpersonal communication skills, well organized, ability to prioritize and meet assigned deadlines.
  • Must possess and maintain a positive, respectful, and professional attitude toward clients, employees, vendors, and management.
  • Banking and\or FDIC Regulatory experience a plus. Comply with all banking regulations, policies and procedures.

SUPERVISORY RESPONSIBILITIES

  • This position functions as a lead position in the IT Department area. Has input to supervisor on specific performance issues of employees, but does not directly supervise.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of clients or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

  • Must have the ability to operate the following equipment: telephone, 10-key calculator, typewriter, personal computer and printer, copy machine, fax machine. Must have working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge.

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EDUCATION and/or EXPERIENCE

  • Possess a two-year college degree from an accredited university or institution plus additional bank related training with the major area of study in marketing, finance, business administration, or other closely related discipline. Comparable work experience can be substituted on a year-for-year basis for the formal education requirement.
  • Possess a minimum of five years of professional work experience in a closely related field.

CERTIFICATES, LICENSES, REGISTRATIONS

  • To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

COMMENTS

  • Position requires the ability to work before or after normal business hours to meet deadlines and attend various meetings. Job related travel may be required.