Every day, thousands of people fall for fraudulent emails, texts and calls from scammers pretending to be from their bank. The American Bankers Association has even launched a campaign called #banksneveraskthat to help consumers avoid falling for one of these scams.

When someone contacts you via email, text or phone call, please remember that a Shazam employee or TS Bank representative will NEVER call, email or text you and ask for any personal identification information such as an address, Social Security Number (not even the last four), PIN number or account number. Also, they will NEVER ask for you to verify a text code. 

When you call TS Bank (or Shazam by calling the number of the back of your debit card), we may ask questions to verify your identity and this might include verifying the last four digits of your social security number. Also, if you call TS Bank to enroll a debit card onto a digital wallet, you will have to verify a code as part of the process.

For additional advice and tips regarding phishing, scams and what to do if you fall for a scam, visit: https://www.banksneveraskthat.com/. We have also published a list of our security resources on our website here.

We have seen an uptick in fraudulent activity recently and wanted to send out this reminder to help prevent fraud on your accounts. If you have any questions or you have been contacted by someone via telephone, text or email and provided your debit card PIN number, please reach out to Leah Souther at 712.487.0313. And remember, #banksneveraskthat.