TS Bank System Enhancement News
TS Bank is performing a system enhancement beginning the evening of Friday, January 24, 2020. How will this affect our services? Funny you asked! Please see a break down below for each of our most popular services.
Saturday January 25 Branch Hours: All branches and our Video ATMs will be closed on Saturday, January 25 to allow for system testing during the upgrade process. You may see cars in the parking lot as our team members will be onsite assisting with the upgrade but our branches will not be open. Our HyVee location will open at 9:00 a.m. on Sunday, January 26.
Debit Cards: Clients can use their debit cards all weekend however deposits made at the HyVee branch on Sunday will not be accessible with your debit card until Monday, January 27 at 9:00 am CST. If you make a deposit in person at the HyVee branch on Sunday and need funds, please consider asking for cash back on your transaction.
Online Banking & Mobile Banking: We will be placing both systems into “Inquiry Only” mode at 5:00 pm CST on Friday, January 24. This means that clients can view online banking but cannot make transactions including transfers, loan payments, external transfers or stop payments. These systems should come out of inquiry only mode the morning of Saturday, January 25.
Clients can continue to use mobile deposit capture without interruption however after 4:00 p.m. on Friday, January 24, the funds will not be included in the available balance until Monday, January 27 at approximately 9:00 am CST.
Checkfree Bill Pay & External Transfers (Bank to Bank): Service availability will mirror online banking availability and should be functional the morning of Saturday, January 25.
Cash Management & Mobile Cash Management Access: Clients will not have access to cash management programs after 5:00 pm Friday, January 24 until Monday, January 27 at 9:00 am. Remote deposit capture will not be available after Friday, January 24 at 4:00 pm CST until Monday, January 27 at approximately 9:00 am CST. We ask cash management clients to take a short vacation from scanning deposits until Monday morning.
On a quick side note, more recent check & deposit images (approximately three weeks) will not be available in Online Banking, Mobile Banking or Cash Management immediately the morning of Monday, January 27. Clients will be able to view new images by the end of the day.
For our clients that use our Video ATM’s in Atlantic and Council Bluffs, the business day cutoff will shift from 6:00 p.m. to 5:00 p.m. to match the existing Video ATM business hours of 8:00 a.m. to 5:00 p.m. during the week.
Thank you for your patience during this system enhancement and please feel free to call us at 844.487.3030 with any questions or concerns.