We hope that you and your family members continue to be healthy and safe. Our clients' health along with our employees’ health is of the utmost importance.
On Friday, March 13, TS Bank took early action and communicated business changes as a response to the COVID-19 pandemic. We wanted to provide an update to let you know that we are continuing to monitor the situation and take proactive steps to protect the health and safety of our employees, their families and our clients.
We want to encourage you to reach out to us for your banking needs as we have several ways to assist you. As an essential business, TS Bank is striving to deliver services and support to our clients with as little interruption as possible, therefore, we continue to adapt in how we serve you.
Update on Locations and Hours
All TS Bank locations will continue to serve clients by appointment, drive-thru and ATMs where available. The TS Bank location inside of Madison Avenue HyVee, along with our branch inside of Thomas Jefferson High School, will remain temporarily closed.
View all changes to locations and hours on our website. We will continue to monitor the situation and provide updates as changes are made to lobby availability and hours.
Schedule an Appointment
To schedule an appointment, please call us at 844-487-3030. We are striving to have all meetings over video conferencing or the phone. If you prefer to meet with us in person, please let us know if you would feel more comfortable if our team members wear a mask.
If you need to access your safe deposit box, please give us a call to schedule an appointment.
Bank from Anywhere 24/7
Our digital tools make it convenient to do banking from your home anytime, including the ability to check account balances, transfer money, deposit checks and make account changes on your smart phone, tablet or computer. We also have a simple online account opening process available within our mobile app and our website. If you have any questions about these digital tools, please reach out to us or visit our Online Education Center to watch video tutorials.
Our company has invested significant resources toward being a digital workforce. This infrastructure allows our employees to work from anywhere, available to answer your questions and hold meetings via phone, chat, video conferencing and email. Better yet, you can easily sign most paperwork electronically using DocuSign, a secure way to receive and sign documents from anywhere.
ATM and Video ATM Access
ATM locations will continue to remain accessible along with our convenient Video ATM network. Clients can receive expanded services at our Video ATMs including deposits, check cashing, loan payments, withdrawals and transfers while working with a live, in person, Universal Banker. Plus, we’ve added a new Video ATM at our Corning location!
We are striving to be agile in adjusting our client service in this changing environment. As the situation continues to develop, we will continue to communicate changes to our clients. TS Bank is honored to continue to serve you while doing our part to help ‘flatten the curve.’