First of all, we hope that you and your family members continue to be healthy and safe. Our clients' health along with our employees’ health is of the utmost importance.
On Friday, March 13, TS Bank took early action and communicated business changes as a response to the COVID-19 situation. We are continuing to take proactive steps to protect the health and safety of our employees, their families, our clients, and the communities we serve by taking measures to exercise our social responsibility as a corporate citizen, in helping minimize the spread of the virus.
At this time, there are no confirmed positive cases of COVID-19 at TS Bank. However, as a precaution, we are placing employees suffering from any symptoms (fever, coughing, etc.) on quarantine at home and on paid leave for a minimum of 14 days. The affected building will be sanitized and access will be restricted after the cleaning.
TS Bank is striving to deliver services and support to our clients with as little interruption as possible through the following:
Communication. Our company has invested significant resources toward being a digital workforce. This digital infrastructure allows our employees to work from anywhere, available to answer your questions and hold meetings via phone, chat, video conferencing and email. We are redistributing our employee workforce, both within our branch network and from home in order to better serve you through a variety of communication channels.
Digital Access. A major way we can effectively deliver uninterrupted service is through our digital tools including internet banking and the TS Bank mobile money app. Our digital tools make it convenient to do your banking from anywhere 24/7, including the ability to check account balances, transfer money and deposit checks. We also have a simple online account opening process available through our app and on our website. If you have any questions about these digital tools, please visit our Online Education Center to watch video tutorials, contact us at 844-487-3030 or a live chat session via our website.
ATM and Video ATM Access. All ATM locations will continue to remain accessible along with our convenient Video ATM network. Clients can receive expanded services at our Video ATMs including deposits, check cashing, loan payments, withdrawals and transfers while working with a live, in person, Universal Banker.
In-Person Meetings by Appointment. We know that there are some things that just need to be done in person. This may include accessing your safe deposit box, signing loan closing paperwork, dropping off important documents, etc. If you need to meet with us in person, please give us a call at 844-487-3030 to set up an appointment so we can be ready to serve you. When possible, we are striving to host all meetings on the phone or video conferencing.
Extending Hours and Service. TS Bank has extended client support service hours at our West Broadway location in Council Bluffs, Downtown Council Bluffs along with our client contact phone and chat support. View the new extended hours on our website.
Changes to Locations and Hours. TS Bank locations in Treynor, Downtown - Council Bluffs, West Broadway – Council Bluffs, Atlantic and Corning will only offer ATM and drive-thru services. We are also temporarily closing the TS Bank location inside of Madison Avenue HyVee, our location in Macedonia, Iowa and the student bank branch located inside of Thomas Jefferson High School in Council Bluffs. View all changes to locations and hours on our website.
Small Business Resoures. https://blog.tsbank.com/small-business-resources
Nonprofit Resources. https://blog.tsbank.com/nonprofit-resources
We are striving to be as agile as possible while adjusting our client service in this changing environment. As the situation continues to develop, we will be sending regular communication on changes that impact our clients. TS Bank is honored to continue to serve you while doing our part to help ‘flatten the curve.’