Client Contact Center

Lost or Stolen Card

  • 1 (800) 383-8000

Debit Card
Dispute Hotline

  • 1 (800) 288-1126

Monday - Friday, 8am - 5pm

Shazam Falcon Fraud Alerts

  • (855) 219-5399

Text number is 72718

Shazam Debit Cards

  • Accepted Worldwide
  • Funds deducted automatically
  • Access accounts via ATM

Visa® Credit Cards

  • Reward points for travel
  • Local Client Service
  • Online Access - Apply Now

Visa Gift Cards

  • Works like a credit card
  • Can be loaded at any branch
  • Low, one-time fee

Visa Travelmoney Cards

  • Works like a credit card
  • Reload the card every 30 days
  • Includes fraud protection


  • (712) 487.3299
  • (712) 329.8937
  • 1 (800) 959.2602

Routing Number



  • Online Bill Pay
  • eStatements
  • Mobile Money
  • Mobile Deposit Capture
  • Popmoney

Lost or Stolen Card

  • (712) 487.3000 (Business Hours)
  • (844) 487.3030 (Toll Free)
  • 1 (800) 383.8000 (After Hours)

Kasasa Tunes


It's time to face the music and stop paying fees for checking. Kasasa Tunes® is free checking that reimburses you for digital downloads from iTunes®, Amazon® and Google Play purchases.* And as a bonus, we'll even give you $15 in downloads just for signing up.*

Want more? We'll also throw in refunds for ATM fees nationwide.* All you have to do to earn your rewards are a few simple banking tasks you're probably already doing anyway. It's that easy!

  • Free checking that pays you in digital downloads from iTunes®, Amazon® and Google Play purchases (up to $10 monthly)*
  • Get $15 in digital downloads just for signing up!
  • Get refunds on ATM fees nationwide (up to $25 per cycle)*
  • No monthly service fee
  • No minimum balance requirement
  • Enjoy unlimited check writing (client purchases checks)
  • Free debit card
  • Free online services include:
  • Free online banking with bill pay
  • Free mobile banking
  • Free eStatements
  • Free telephone banking
  • $50 minimum deposit to open

How to Get Reimbursed for Digital Downloads

We've made earning your rewards super simple. In fact, you're probably doing most of these things already. To earn your rewards, simply do the following activities on your Kasasa Tunes account each monthly qualification cycle:

  • Have at least 12 debit card purchases post and settle (ATM withdrawals do not count)
  • Have at least 1 direct deposit, ACH transaction, or bill payment transaction post and settle
  • Be enrolled and agree to receive eStatements

That's it! And if for some reason you don't qualify one month, your account is still free. You can get back to earning your full rewards the very next monthly qualification cycle.

For more clarification, please see our Qualifications Calendar.

*The minimum to open account is $50 and no minimum balance is required to obtain the bonus. You will be refunded up to $15 for iTunes, and/or Google Play purchases that post and settle to the account during the first 45 days after you open account, regardless of qualifications. Refunds will be credited to account on the last day of statement cycle in which refundable purchases were made. In addition, each qualification cycle, earn up to $10 in refunds of iTunes, and/or Google Play purchases if qualifications are met during previous monthly qualification cycle. Purchases must be made with debit card associated with your Kasasa Tunes account. Qualifying transactions must post and settle to the account during monthly qualification cycle. Transactions may take one or more banking days from date transaction was made to post and settle to the account. ATM-processed transactions do not count towards qualifying debit card transactions. "Monthly Qualification Cycle" means a period beginning one day prior to the first day of the current statement cycle through one day prior to the close of the current statement cycle. Domestic ATM fees incurred during qualification cycle will be reimbursed up to $25 (up to $9.99 per single transaction) if qualifications are met within monthly qualification cycle. iTunes is a registered trademark of Apple, Inc. and is a registered trademark of Amazon Inc. Apple Inc. and Amazon Inc. are not participants in or sponsors of this program. Transfers between accounts do not count as qualifying transactions. Available on personal accounts only. Limit one account per Social Security Number.