Client Contact Center

Lost or Stolen Card

  • 1 (800) 383-8000

Debit Card
Dispute Hotline

  • 1 (800) 288-1126

Monday - Friday, 8am - 5pm

Shazam Falcon Fraud Alerts

  • (855) 219-5399

Text number is 72718

Shazam Debit Cards

  • Accepted Worldwide
  • Funds deducted automatically
  • Access accounts via ATM

Visa® Credit Cards

  • Reward points for travel
  • Local Client Service
  • Online Access - Apply Now

eServices

  • Online Bill Pay
  • eStatements
  • Mobile Money
  • Mobile Deposit Capture
  • Popmoney

Lost or Stolen Card

  • (712) 487.3000 (Business Hours)
  • (844) 487.3030 (Toll Free)
  • 1 (800) 383.8000 (After Hours)

SHAZAM BOLT$ Protection

TS Bank debit card holders can set up alerts to quickly identify potentially fraudulent transactions using Shazam Bolt$.

This free app also provides instant transaction control. Set spending limits and be alerted whenever purchases exceed this limit. It's just one more way to give yourself shopping peace of mind.

Benefits:

  • Provides instant transaction control on TS Bank Debit Cards
  • Identify potentially fraudulent transactions
  • Cardholders can instantly "pause" card, without affecting previous transactions, if card is lost or stolen
  • Can easily unblock or "un-pause" card if it is found
  • Alerts can be set up for easy account monitoring
    • Set up alerts for purchases exceeding cardholder-defined thresholds via text or email
    • Set up alerts for card-not-present debit transactions via text or email
    • Set up alerts for suspicious or high-risk transactions (with the help of Shazam Falcon Fraud Monitoring)
  • Blocks can be set up for your convenience
    • Transactions over a specific dollar amount
    • Internet or phone transactions
    • Transactions outside the U.S.
  • Download the Shazam Bolt$* app:

Reference the user guide here to see how easy it is to use!