The Benefits of a TS Bank Debit Card

Debit Cards

Imagine getting through life without ever having to dig for change or write a check. Use your Mastercard® debit card for purchases around the globe and online. Your debit card is safer than carrying cash and more readily accepted than checks. The very same card is used to make ATM withdrawals.

  • Fast and easy
  • Safer than carrying cash
  • More convenient and safer than checks
  • Eliminate cost of purchasing checks
  • Make purchases anywhere Mastercard® is accepted
  • 24/7 access to funds via ATMs
  • Shazam Brella® fraud alerts available for added protection

There are several features that come with a TS Bank debit card, including getting your debit card instantly, using your phone as a digital wallet and setting up fraud protection using Shazam Brella.

How do I report a lost or stolen debit card?

712-487-3000 (Business Hours)
800-383-8000 (After Hours)

How do I dispute a charge on my debit card?

Call the debit card dispute hotline at:
833-288-1126 (24/7 Support)

Shazam Falcon Fraud Alerts

855-219-5399
Text number is 72718

Instant Issue Debit Cards

Back in the old days, you had to wait seven to 10 business days for your new debit card to come in the mail. Now, with instant issue, you can get your new debit card within minutes at most locations. Our new instant issue debit cards offer you instant gratification and the ability to begin accessing your funds immediately. Plus, you'll have the flexibility to stop by the bank to pick up a new card if yours is lost, stolen or compromised and not have to wait for a new one to arrive in the mail.

  • Open an account and receive your debit card immediately
  • Replace a lost or stolen card on the same day
  • No waiting for your card – receive it in minutes

How do I get an instant issue debit card?

Most TS Bank locations have the ability to create a new debit card for you in minutes. Our universal bankers will ask you to securely create your own personal identification number (PIN) on the spot and the card can be activated either at an ATM or by calling into the bank within an hour of leaving the branch. We offer immediate pick up at our Treynor, Corning, Atlantic and West Broadway locations. You can stop by our Hy-Vee (the Hy-Vee is temporarily closed) and downtown locations in Council Bluffs, as well, with the option to either have the card mailed to you within one to two days or pick-up the card at the West Broadway branch. Please note: you will be issued a new card number along with your new design.

Then, just follow these simple steps: 

  • Securely create your PIN
  • Wait 30 minutes for it to activate

What are common reasons people need a new debit card?

  • Card was lost or stolen
  • Fraudulent activity

Digital Wallet

With digital wallets, you can have a touch-less experience at the checkout. Where excepted, simply hold up your phone to pay for your purchase on most smart phones. 

How do I setup a digital wallet?

  • Confirm TS Bank has your correct contact information (look within online banking or give us a call)
  • Open or download the "Wallet" app on your phone
  • Connect your card

Note: If you are unable to connect your card immediately, call the number provided and confirm your identity with Shazam Brella.

woman using her debit card to purchase something on her cell phone

Shazam Brella

TS Bank debit card holders can set up alerts to quickly identify potentially fraudulent transactions using Shazam Brella®. This free app also provides instant transaction control. Set spending limits and be alerted whenever purchases exceed this limit. It's just one more way to give yourself peace of mind.

  • Provides instant transaction control on TS Bank debit Cards
  • Identify potentially fraudulent transactions
  • Cardholders can instantly "pause" card, without affecting previous transactions, if card is lost or stolen
  • Can easily unblock or "un-pause" card if it is found
  • Alerts can be set up for easy account monitoring

What kind of automatic blocks can I setup using Shazam Brella?

Automatic blocks can be set up for your convenience on the following transactions: 

  • Purchases exceeding cardholder-defined thresholds
  • Transactions outside the U.S.
  • Internet and phone transactions

What kind of alerts can I setup using Shazam Brella?

You can setup alerts for the following transactions: 

  • Purchases exceeding cardholder-defined thresholds
  • Transactions outside the U.S.
  • Card-not-present debit transactions (like internet and phone transactions)
  • Suspicious or high-risk transactions (with the help of Shazam Falcon Fraud Monitoring)

You can also share your plans for traveling in the app! 

How do I get Shazam Brella?

Create a Shazam Brella account online. During the registration process, Shazam Brella will ask for your phone number and expiration date of your debit card. Once your device registration is successful, you can set alerts and blocks in your notification settings. Then, download the Shazam Brella app to have access to your controls from anywhere, anytime. 

Text messages regarding Shazam Brella notifications will come from 742926.

Reference the user guide here to see how easy it is to use!

How can I learn more about these debit card features? 

We hope you enjoy these debit card features that come with every TS Bank debit card. If you’re interested in learning more about any of these services at TS Bank, simply contact us via phone, email, Live Chat or in-person.

DO MORE with your money at TS Bank

At TS Bank, we IGNITE PROSPERITY® by helping our clients do more with their money. Whether it’s saving a little extra cash each month or accomplishing a long-term strategy, our goal is to help you transform your financial life. Call and schedule an appointment today, one of our team members would love to help you do more with your money at TS Bank. TS Bank has eight locations in central and southwest Iowa. For more information visit tsbank.com or call 844-487-3030. #igniteprosperity