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How to work with us now

April 17, 2020 | TS Bank

We know it can be confusing for our clients and community members to engage with us during this unprecedented period of time. So, we’ve listed out some of the most common banking needs and how to work with us right now, during COVID-19. Although things look a little different, we are still here to help!

Deposits and Withdraws
To make a check deposit, you can use the TS Bank Mobile Money app to deposit your check remotely, or like a cash deposit or withdraw, you can visit one of our drive-thru locations, use a night drop or make your deposit using a Video ATM. For business clients who need to make deposits, you can use the TS Bank Cash Management app with mobile deposit capture (request help getting setup by emailing mycmhelp@tsbank.com), use our commercial night drops, visit a drive-thru location or use a Video ATM.

Quick Tip: All clients can make a deposit in a night drop. Just make sure to endorse your check and place it in an envelope or attach to a deposit slip (pick up a few extra next time you are in the drive-thru). For business clients with larger deposits, request a key to place your deposit bags inside. You can make a night deposit in Treynor, downtown Council Bluffs, West Broadway Council Bluffs, Atlantic and Corning. 

Open an Account
In this season, the easiest way to open your new TS Bank account is to do it online. Whether you are a completely new client or just need to open an additional account, you can get the process started in less than five minutes. Access the ‘open an account’ tool on our website (checking or savings) or through the TS Bank Mobile Money app. If this sounds too intimidating, you can still make an appointment to open an account in one of our branches or work with one of our bankers over the phone. We invite you to call 844-487-3030 to make an appointment with a banker at our nearest location.

Get a Loan
Although the way we serve you has changed, our lending team is still here for you. From a personal loan to a business line of credit, our team of experienced lenders has adapted to this new environment and is ready to help. Our goal is to host all meetings on the phone or using video conferencing, leveraging our investment in technology and tools like DocuSign to create a great experience during these unprecedented times, however we can still meet in person if needed. Additionally, you can actually apply for a consumer loan online by clicking apply now. To schedule an appointment via video, phone or in person, please call TS Bank at 844-487-3030 and ask for one of our lenders in your area.

Manage Investments
Our investment* portfolios have performed well during this period of extreme market volatility. Talk to one of our investment strategists to see recent performance and learn about how we manage for risk first without giving up returns. Additionally, now might be a great time to create a few important legal documents that can help protect your family. Our goal is to host all meetings on the phone or using video conferencing but can meet in person if needed. Give us a call at 844-487-3115 to speak with one of our team members.

*Investment products offered by TS Prosperity Group are: Not a Deposit, Not FDIC Insured, Not Insured by any Federal Government Agency, Not Guaranteed by the Bank and May Go Down in Value.

Taxes
There have been some major tax changes announced over the last few weeks, especially for businesses. Additionally, both state and federal tax deadlines have been extended due to COVID-19. Collins Consulting's (located inside of TS Bank in Treynor) goal is to host all meetings on the phone or using video conferencing but can meet in person if needed. We’ve also made it easy to drop off tax documents in the TS Bank drive-thru in Treynor. If you need help filing your individual taxes or need to speak with a tax professional about your business’ needs, give them a call at 712.487.3853.

Ask a Question
Our banking teams are still here to serve you on the phone, Live Chat and Video ATMs. We can help with things like if you forget your online banking password, make a transfer, check account balances and more. Check out all location hours and availability here.

Quick Tip: When you do have to leave your house for essential errands, use Apple, Samsung or Google Pay at the checkout to have a ‘touch-less’ experience. You can avoid using the pin-pad or handing your debit card to the cashier by using your digital wallet! Now is a great time to try out this awesome feature of your TS Bank debit card!

We are striving to be as agile as possible while adjusting our client service in this changing environment. As the situation continues to develop, we will be sending regular communication on changes that impact our clients. TS Bank is honored to continue to serve you while doing our part to help ‘flatten the curve.’

At TS Bank, we IGNITE PROSPERITY® by helping our clients do more with their money. Whether it’s saving a little extra cash each month or accomplishing a long-term strategy, our goal is to help you transform your financial life. Call and schedule an appointment today, one of our team members would love to help you do more with your money at TS Bank. TS Bank has eight locations in central and southwest Iowa. For more information visit tsbank.com or call 844-487-3030. #igniteprosperity